Exchange & Return Policy – Lasu
The following Terms & Conditions safeguard the rights of both our customers and our brand. Please read carefully before placing your order.
🚫 SALE Items
Sale items are NOT eligible for exchange, return, or refund.
📦 Delivery Time
Standard delivery time: 7–10 working days
On the Stock Items: 3–5 working days
Customized Items may take longer (see product page for exact time)
If a customer has a time-specific delivery request due to flights, travel dates, occasions etc., they must inform the Lasu team well in advance so we can meet the deadline. All such requests will only be fulfilled through charged urgent courier service with advance payment against the order. [ Same day delivery in Karachi is possible on the same condition. ]
❌ Cancellation Policy
- We do not offer cancellations once the order is placed. Because We expect the customer to be confident about their purchase and well-informed about the specifications and delivery time of their order. (For that, each product has been comprehensively described under the product description and our customer service is also available to answer your concerns.)
- The customer must re-check their cart thoroughly for the correct color, product, fabric or size, delivery time before checkout.
- In-case the customer still makes a mistake while checking out, they can reach out to our team at 📧 contact.lasu@gmail.com or WhatsApp message us at +92 331 4769678 and we can help manually make the required changes to their order. The customer must reach out within 24 hours of placing the order. once order is dispatch we will not change.
- We do not welcome non-serious buyers who place orders irresponsibly and cost the brand unnecessary courier expenses, packing costs, time & effort.
- Our team contacts each customer before their order is dispatched, and any customer who confirms their order and later refuses at the doorstep is blacklisted and will not be entertained again.
- We reserve the right to accept or cancel any order at any given time. We try our best to inform the customers right-away if there are any issues such as address inaccessibility, stock-outs etc.
Payments:
- We offer 3 different modes of payments: COD, Bank Transfer & Local Credit or Debit Card Payments (through cards based in Pakistan).
- We offer COD all over Pakistan except a few areas where our courier partner doesn’t operate. For such areas, we use TCS or Leopard and the customer will be expected to co-operate with bank transfer or card payments due to unavailability of COD service in their area.
- All COD orders worth above PKR 15,000 will be required to have an advance 50% deposit against them for confirmation.
- All urgent or time-specific orders will be processed after advance payments only. Customer is expected to communicate their timely delivery request clearly and on time.
Return & Exchange Policy – Lasu
At Lasu, we are committed to providing high-quality modest fashion that reflects your unique style and values. Each item is carefully packed and inspected before shipping. To maintain hygiene and quality standards, our return and refund policy is as follows:
✅ We Accept Returns/Exchanges ONLY If:
You received the wrong item (e.g., wrong product, color, or size).
The item is defective or damaged upon arrival (must be reported within 24 hours of delivery).
Your order is incomplete or missing an item.
Note: Proof in the form of clear photos or unboxing videos may be required.
[ Courier charges are a real expense we have to incur. So skipping the delivery cost on exchanges is not possible. To save yourself from all the hassle and added expense, please select the right size or color and review your order before checking out. ]
❌ We Do NOT Accept Returns/Exchanges If:
You changed your mind after receiving the item.
The item does not match your personal preference or expectations.
You ordered the wrong size, color, or product by mistake.
You used or wore the item and now want to return it.
You want to return for accessories, hijabs, or scarves due to hygiene concerns.
📦 Important Notes:
All return/exchange requests must be made within 24 hours of receiving the parcel.
Items must be unused, unwashed, and in original packaging with tags.
Return shipping cost will be the responsibility of the customer unless the mistake is from our side.
We reserve the right to refuse any return request that violates our policy.
🤝 Be a Responsible Shopper
We kindly request all customers to double-check sizes, colors, and styles before confirming the order. This helps us avoid unnecessary disputes and ensures smooth service.
If you have any concerns or complaints, please contact us at
📧 contact.lasu@gmail.comThank you for supporting Lasu – Your Style, Your Story.