Lasu FAQs – Your Questions Answered

Welcome to Lasu! We’ve answered some common questions below. If you still need help, feel free to reach out via our [Contact Page].

📦 Orders & Delivery

1. Where do you deliver?
We currently deliver only within Pakistan.

2. How long does delivery take?
Delivery usually takes 3–7 business days, depending on your city or region.

3. How do I track my order?
After your order is shipped, you’ll receive a tracking number via SMS or email.

💳 Payment Options

4. What payment methods do you accept?
We offer the following payment methods:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Debit/Credit Card (via MasterCard or bank card only)

🔄 Return & Exchange Policy

5. Do you accept returns or exchanges?
We only accept returns or exchanges if:

  • The wrong product was sent

  • The item was damaged or defective

  • You received the wrong size (if ordered correctly)

Returns are not accepted for change of mind or personal preference.

6. Are hijabs, scarves, and accessories returnable?
No. we do not accept returns or exchanges on hijabs, scarves, or accessories. or small orders.

✂️ Order Changes & Custom Requests

7. Can I change or cancel my order after placing it?
You can request a change or cancellation within 2 hours of placing your order. Contact us quickly for assistance.

8. Do you offer customizations (like Gift Box)?
Yes, we offer customization on selected items. Look for customization options on product pages or message us directly.

🛍️ General Info

9. Is Lasu a trusted shop?
Yes! Lasu is a trusted Pakistan-based fashion brand committed to providing high-quality modest wear, secure checkout, and responsive customer support.

10. Do you offer wholesale orders?
Yes, we do accept bulk or wholesale orders on Pre Booking and Advance Payments. Please contact us for details and pricing.

📞 Need Help?

Still have a question?
👉 Reach out via our [Contact Page], email us Contact.lasu@gmail.com or message us on Instagram @lasuthebrand

 

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